Shipping & Delivery Policy

Thank you for shopping with Vastralinen. We are committed to delivering your orders safely and on time across India.

1. Shipping Coverage

Vastralinen currently delivers products only within India. Orders can be placed from anywhere; however, the shipping address must be located within India.

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2. Order Processing Time

All orders are usually processed and shipped within 24–48 working hours after successful payment confirmation. Orders placed on weekends or public holidays may be processed on the next working day.

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3. Delivery Timeline

Estimated delivery timelines are as follows:

• Metro Cities: 3–5 business days

• Other Cities & Towns: 5–8 business days

• Remote Locations: May take slightly longer

Delivery timelines are estimates and may vary due to courier delays, weather conditions, festivals, strikes, or other unforeseen circumstances.

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4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before completing your purchase.

Vastralinen may offer free shipping on selected products, promotional offers, or minimum order values from time to time.

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5. Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS on your registered contact information.

Customers can use the tracking link provided to monitor shipment status in real time.

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6. Delayed Delivery

While we strive to deliver orders within the estimated timeline, delays may occasionally occur due to logistics or operational issues beyond our control.

Vastralinen shall not be held liable for delays caused by:

• Courier partner issues

• Natural disasters or weather conditions

• Incorrect shipping details provided by the customer

• Government restrictions or public holidays

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7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details, including complete address, phone number, and PIN code.

If delivery fails due to incorrect information or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-shipment.

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8. Damaged Package or Missing Items

If you receive a damaged package or missing item, please contact us within 48 hours of delivery with:

• Order number

• Product images

• Packaging images

Our team will review the issue and provide appropriate assistance.

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9. Contact Us

For any shipping or delivery-related queries, please contact:

NEXORVASTRA (OPC) PRIVATE LIMITED
Brand: Vastralinen

Email: vastralinen@gmail.com
Phone: +91 70094 24807

Address:
Cabin No. 35, Plot D-231, 3rd Floor, Eden Tower, Phase 8B,
Mohali, SAS Nagar, Punjab – 160055